Instilling a Culture of Process & Automating to Win
During this seminar, you'll hear from Mike Vizard with an overview of why the IT service industry is struggling to retain customers and maintain profits. Then, Autotask will show how 15,000 users automate key business processes using Autotask's award winning software to squeeze out inefficiencies, boost customer service and improve profitability. Also, Mark Crall of Tech Care Team will discuss how he turned his business around by adopting an integrated system for running the business, and created a process-driven culture.

Special guests:
Michael Vizard, SVP, Editorial Director - Ziff Davis Enterprise
Bob Godgart, Founder and CEO - Autotask Corporation
Mark Crall, CEO - Tech Care Team, Inc.

Original air date: May 24, 2007
Running time: approximately 1 hour
File Size: 6.6 MB

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