September 4, 2007
Autotask Creates Seamless Integration to Kaseya for Streamlined and Efficient Service Desk Processes
- Includes round-trip ticket closure in both
EAST GREENBUSH, NY - September 4, 2007 -
Autotask Corporation, has created a seamless integration with the Kaseya IT Automation Framework that facilitates more integrated and robust delivery of IT services. For Autotask users, the chief benefits are automated access to end-user client asset data, streamlined services of incoming issues from Kaseya’s monitoring platform, and full integration for round-trip ticket closure in both systems.
“There has been a lot of demand on the part of our customers to integrate more tightly with Kaseya,” said Bob Godgart, president and CEO of Autotask Corporation. “With this new API, our development team was able to provide the round trip ticket closure and asset visibility they’ve been asking for.”
“Autotask’s integration utilizing the Kaseya API provides us with the ability to report to our customers in an integrated manner, improving our workflow and decreasing down-time significantly,” said Steven Wilson, principle and systems engineer for Catalyst Technology Group. "We are excited to use the API to track new alerts and open tickets in queue using Microsoft Vista’s desktop widgets.”
About Autotask Corporation
Autotask is the leading provider of innovative, web-based business solutions that allow IT solution providers to run their businesses more easily and more profitably. Accessible via any PC, at any time without any downloads, Autotask Pro and Autotask Go! help professionals intuitively manage the key operations for any service business and integrates seamlessly with MS Outlook, QuickBooks, and a number of Managed Services software applications. For more information on Autotask Pro and Autotask Go! visit http://www.autotask.com or call 518-720-3500. |